Professional Over-the-Phone Interpreting Service: Book On-Demand Language Assistance
24/7 Telephone Interpreting in 200+ languages - Immediate, quality access
Offer international clients, patients, users, and partners a service with telephone interpreter professional, available 24/7, 365 days a year in over 200 languages, including numerous regional variants.
Thanks to our experience and an advanced technological infrastructure, we guarantee fast, secure, and reliable communications at all times. The service is suitable for businesses, healthcare facilities, public bodies, financial institutions, law firms, and organizations that need to communicate with foreign counterparts.
Strengths
- Complete language coverage: over 200 languages and regional variants available.
- Continuous availability: 24-hour service, available every day of the year.
- Qualified professionals: experienced interpreters in the healthcare, legal, financial, commercial, and institutional sectors.
- Integrated technology: secure, intuitive, and quick to activate system.
- Data protection: conversation management in compliance with security and confidentiality standards.
- Custom scalability: solutions suitable for both small businesses and large organizations with high call volumes.
- Dedicated support: support during activation, configuration, and use of the service.
Telephone interpreting makes it possible to immediately overcome language barriers, reduce waiting times and offer more accessible assistance to international users.
Contact us for a personalized consultation and to find the most suitable solution for your organization's needs.
LANGUAGES
+
EVENTS PER YEAR
+
Areas
+
INTERPRETERS
k+
How Our Telephone Interpreting Service Works - Easy, Fast, Reliable
Our service is designed to be simple, fast, and reliable. No complex installations are necessary: requests can be made via phone, app, or dedicated portal.
Simplified procedure
- Make the request indicating the required language.
- In a few seconds, a telephone interpreter A qualified representative is being connected with you and your interlocutor.
- The conversation takes place in real time, with consecutive translation in both languages.
- The interpreter facilitates dialogue, maintaining accuracy, neutrality, and confidentiality.
- At the end of the call, upon request, you can receive a report with useful information for monitoring the service.
For recurring needs, it is possible to configure a custom plan, defining languages, usage volumes, access methods, and operational priorities.
Tangible benefits
- Immediate activation: quick connection without long waits.
- Intuitive access: Use via phone, app, or online portal.
- Constant support: dedicated team for support and onboarding.
- Maximum flexibility: ideal for emergencies, scheduled appointments, and international communications.
- Quality control: constant service monitoring and careful selection of professionals.
- Tailored solutions: custom plans based on call frequency and volume.
The service with telephone interpreter it is ideal for customer care, healthcare facilities, public offices, legal assistance, financial services, and companies that manage international contacts daily.
Request a free demo or a personalized quote to try the service in real time.
We are Proud of the OUR CUSTOMERS.
Customer Reviews
Frequently Asked Questions
What is telephone interpreting?
Telephone interpreting is a service in which an interpreter facilitates a multilingual conversation via telephone (or audio-call). Basically, people who speak different languages participate in the same call, and the interpreter, who is also connected to the telephone, consecutively translates what each person says. It is like having an interpreter "on the line" who listens to sentences in one language and immediately reports them in the other, enabling communication even at a distance without seeing each other.
How does the telephone interpreting service of International Congresses work?
International Congresses provides a dedicated telephone platform or access number. To use it, all parties (e.g., you, your foreign speaker, and the interpreter) connect via teleconference. The interpreter, listening to the conversation, translates each person's sentences as they are spoken. You can book the interpreter call in advance or, in some cases, request it "on-demand" by calling the dedicated number and getting an interpreter within minutes (especially for common language combinations).
In what situations is telephone interpretation useful?
It is most useful when you need to communicate with distant people who speak another language and there is no time or opportunity to arrange an in-person meeting with an interpreter. For example: business conference calls with foreign partners, international telephone negotiations, multilingual customer service calls, emergency medical consultations between doctor and patient via telephone with interpreter, legal contacts with foreigners. In general, for any urgent or long-distance conversation that requires immediate translation, telephone interpreting is the fastest solution.
What benefits does telephone interpreting offer?
It offers great speed and flexibility. You can get an interpreter in minutes, without having to have him or her physically move: just a call is enough. It works wherever the telephone network reaches, so it allows you to communicate over an unlimited distance (even between different countries) without the cost and time of travel. In addition, the service is often available 24/7, so even out of office hours or in nighttime emergencies you can find an interpreter. Economically, it is advantageous: you eliminate travel expenses and pay only for the actual call time with interpretation.
Is telephone interpreting available 24/7?
Yes, telephone interpreting is often available 24 hours a day, 7 days a week. International Congresses, for example, can provide interpreters at any hour, which is particularly useful for emergencies or communications outside of business hours. This means that if you need an interpreter in the middle of the night or on a public holiday, it is possible to get one. Of course, for some very rare languages at unusual times a short waiting time may be required, but for more common languages coverage is continuous.
What languages are supported in telephone interpreting?
International Congresses covers a wide range of languages in its telephone service. Thanks to the network of interpreters, all major international languages (English, French, Spanish, German, Chinese, Russian, Arabic, etc.) and many less common languages are available on request. Virtually any language combination can be handled. When you contact the agency, simply specify the languages you need and a suitable interpreter will be identified. The availability of interpreters for rare languages may take a few minutes longer, but service is still guaranteed.
Can telephone interpreting also be used via video?
Yes, often the telephone service also includes a video mode (video-interpreting). Congressi Internazionali can arrange video conference interpreters: the interlocutors see each other via an online platform, and the interpreter translates in real time as in a normal call. The video option enhances communication because it also allows facial expressions and gestures to be captured, yet maintains the convenience of remote connection. It is basically remote interpreting that can be either audio-only or audio+video, depending on your preferences and available tools.
Is telephone interpreting safe and confidential?
Yes, confidentiality is absolute. Interpreters are held to professional secrecy, and the platforms used by International Congresses are protected by encryption and controlled access. This ensures that everything said during the call remains private. The content of conversations is not recorded (unless specifically requested and consented to) and is not disclosed to third parties. In summary, you can talk freely knowing that the service is designed to protect the confidentiality of the information exchanged.
Can a recording or transcript of the call with interpreter be obtained?
Yes, if requested (and with the consent of the parties) it is possible. International Congresses has optional features to record the interpreted call and/or produce a written transcript. This is useful if a transcript is needed after the call or the content discussed is to be preserved. Of course, any recording is done in compliance with privacy regulations and must be agreed upon before the call: all participants must agree. If you have this need, informing the agency in advance will enable you to have the service arranged.
How to request telephone interpreting services?
Simply contact International Congresses indicating the languages required and when the interpreter is needed. You can book the service for a scheduled call (specifying date and time) or, if you have an emergency, request it on-demand. The agency will provide all necessary instructions and a qualified interpreter will be available at the scheduled time. For example, you may be given a number to call or a link to a conference call where the interpreter will already be on the line ready to translate. In a few simple steps you will have the telephone interpreter activated for your communication.
